100% Guarantee on All Used Network Equipment
We want you trust! You
know you can trust us
too with a one-year
warranty!
Standard Warranty Policy
Used Juniper Systems' number one priority
is YOU - our customers. When our products ship to you, you receive
the best! Packaged professionally, full diagnostics, and technical
specifications, all right to your door in an easy, plug-n-play,
excellent condition. To show our customers the quality and service
we deliver, we provide our standard Used Juniper Systems
One-Year Limited Warranty on all network products sold to our retail
end-user customers only.
Our Used Juniper Systems' One-Year Limited Warranty covers
equipment functionality against being in a non-operational (broken)
state, defective, or dead on arrival (DOA). It does not cover
software, software licenses and transfers, software upgrades, or key
codes. Items ordered incorrectly or by mistake are not considered:
DOA or defective. Mistaken and incorrect orders are not covered
under warranty. Our Used Juniper Systems One-Year Limited
Warranty is not transferable and is for the original purchasing
customer only. If any product is deemed defective, we will repair or
replace the product at our discretion and determination.
The warranty period begins on the day of shipment. If the product(s)
under warranty are claimed to be defective, the customer follows the
warranty return policy described below.
Steps to Return DOA/Defective Equipment
RMA requests will be approved only if the
product is still within the stated warranty period and must be
received by Used Juniper Systems within 15 calendar days from
the date the RMA was issued. If it is not received within 15
calendar days from the date the RMA was issued, the customer will be
charged the full price for both the defective product and the
replacement product. If we receive the product after 15 calendar
days, it will not be accepted by Used Juniper Systems and
will not be eligible for repair, replacement, or credit.
Call your account manager at (916) 415-9900 stating that you have a
defective part. Your account manager will open an RMA and send you
the appropriate forms to be completed. No products can be returned
without completed forms and management authorization. Once these
forms are returned, you may be contacted by a network technician in
an attempt to resolve the problem remotely via phone or email. If
payment of equipment has not been made based on agreed upon invoiced
terms, the RMA will be held until such time as payment is made.
Upon receipt of a Used Juniper Systems RMA number, ship the
defective product to Used Juniper Systems with a copy of your
invoice, completed RMA form, and completed credit card authorization
form (if you desire advance replacement). Unauthorized package(s)
will be refused at the loading dock.
When the product is received at our testing facility and after the
testing procedures are complete, Used Juniper Systems will
determine the validity of the RMA and what action will take place
under the warranty such as repair, replacement, or credit towards
the customer's account.
Shipping
When shipping defective products back to Used
Juniper Systems, customer assumes full responsibility for proper
packaging (original packaging or equivalent packaging that meets our
shipping standards), completion of required forms, and insurance on
the package. Packages that are damaged or lost in transit are the
responsibility of the customer. Charges to ship product back to
Used Juniper Systems will be the responsibility of the customer.
Shipping back to the customer will be at the expense of Used
Juniper Systems.
Advance Replacement
In the event of an advance replacement of
product, contact your account manager and provide a completed
Used Juniper Systems Credit Card Authorization Form, a completed
RMA (Return Merchandise Authorization Form), and the replacement
product will be shipped to you.
Under no circumstances shall Used Juniper Systems be held
liable for any damages or loss of profit. Used Juniper Systems
is not responsible for any of the costs associated or incurred by
customer during installation of product or software,
hardware/software compatibility issues, or problems arising from
modification of hardware. The value associated with this Used
Juniper Systems One-Year Limited Warranty does not exceed the
original hardware purchase price.
Terms stated in the customer's purchase order or terms and
conditions, etc. shall not supersede this warranty. This is Used
Juniper Systems One-Year Limited Warranty terms and conditions
of sale and set for the the final and complete agreement between the
customer and Used Juniper Systems.
Warranty Nullification
If Used Juniper Systems deems the product
to be mishandled, mistreated, improperly installed or configured,
electrical stress, packaged incorrectly, upgraded incorrectly,
misapplied, misused, improperly installed, negligence, or defective
due act of God or accident, or abuse in any way - the warranty is
nullified. In addition, this warranty is nullified if any of the
following tampering conditions have been found with our labels or
seals (removed or broken), setup has been altered, changed, or
upgraded (inclusive of modules and/or line cards and/or components).
If it is determined during the testing of defective returned
equipment that hardware has been damaged due to any of the above
reasons, customer will be subject to any and all repair charges.
Used Juniper Systems does not cover upgrades or compatibility
with either previous or future releases of hardware or software.
